Shipping + Returns
PLEASE NOTE: DUE TO SUPPLY CHAIN ISSUES, SOME ORDERS MAY BE DELAYED.
ORDERS: ONCE YOUR ORDER HAS BEEN PLACED, WE CANNOT MAKE CHANGES TO YOUR ORDER.
- Every t-shirt order is printed and packaged on demand in our home studio. With kids running around, sporting events to attend and quality family time to be had, we ask that you please allow up to 8-10 business days for printing, packaging and handling followed by an additional 3-5 days for domestic shipping. (Most orders will ship sooner than this, even same day.)
- Orders may arrive in separate shipments!
- Selecting a faster shipping option (such as Priority) will only increase the time it takes for delivery. It WILL NOT speed up the handling and packaging time of 8-10 business days.
- SHIPPING TIMES ARE SUBJECT TO EXTENSION DURING THE HOLIDAYS. We also take a big extended family vacation each year, and when that happens, we'll let you know. We then will fulfill all orders upon our return. We are a close knit family with true family values that we stand firm in, but our customers are a close second. We promise to get your shirts out to you as quickly as possible, after all, we want you wearing our shirts and sharing with the world!
- We are currently not accepting orders from outside of the United States.
- Log into your account. Once there, you'll be able to view all of your recent orders and the tracking information.
RETURNS + EXCHANGES
Satisfaction with your Idgie Stitch apparel is of the utmost importance to us. If for any reason you are not 100% satisfied with your order, please contact us immediately at email@example.com before sending merchandise back.
IDGIE STITCH T-SHIRTS + TOPS:
- Within 7 days from the date of USPS’s confirmation of delivery, if you find that you are unsatisfied with your regular priced shirt order, please contact us. (After these 7 days, we will not be able to process a refund or exchange.)
- Exchanges must be received in original condition; clean, unwashed, and unworn. If an item is received that has been damaged, soiled, or obviously worn; no refund will be issued. (This decision will be left to the discretion of Idgie Stitch.) The buyer will be responsible for any loss in value, if the item is returned soiled, damaged, worn etc.
- When returning/exchanging merchandise, the buyer is responsible for all return shipping costs. Shipping costs are non-refundable. Refunds will be made for the price of the returned items, excluding shipping fees.
*ALL sale items are considered final sale!
TO REQUEST AN EXCHANGE OR RETURN:
Please email us at firstname.lastname@example.org within 7 days of receiving your package in the mail, attaching a photo of the issue. I will send you step by step instructions on how to process your exchange/return.